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blocked on phone

Posted: Thu May 21, 2026 5:27 pm
by CuteKitten
Hi all,
The last week, when I have tried accessing the message board on my phone it blocks me :-(
(I am a laptop know.)

It says:

(403)

Sorry you have being blocked from viewing this page.


The website is using a security service to protect itself from online
attacks. You performed a action that triggered the service to block
your request.

Does anyone else have this problem have I done something wrong thats got me banned??

Re: blocked on phone

Posted: Thu May 21, 2026 5:39 pm
by Becky
Hey CuteKitten!

While I'm a volunteer here at Scarleteen, I'm not too familiar with how the website decides what is a security issue. Sorry about that!

Sit tight while I ask the team if anyone knows what's going on.

Re: blocked on phone

Posted: Thu May 21, 2026 5:55 pm
by CuteKitten
That's ok Becky,
I wasn't expecting such a quick reply!
Luckily I can still access the read up section which is good.
I'm fine waiting!

Re: blocked on phone

Posted: Thu May 21, 2026 6:11 pm
by Becky
We're going to get in touch with our tech team and hopefully get this sorted soon. It sounds like you aren't only person experiencing this recently.

Do you mind letting me know what kind of phone you have, what operating system it's running on (like Apple iOS), and what browser you've used to try and access the boards? I will pass that info on to the tech team.

Thank you!!

Re: blocked on phone

Posted: Thu May 21, 2026 6:20 pm
by Becky
Also, if you're still online, can you see if you still can't access the boards via your phone?

Re: blocked on phone

Posted: Fri May 22, 2026 6:57 am
by CuteKitten
Hi Becky,
My phone is a Apple and I have tried accessing the boards via google.
My phone still can't access the boards.
There is no big rush I am actually going camping with some friends until Monday as its a bank holiday in the UK so probably won't be looking at Scarleteen but thanks for all your help!

Re: blocked on phone

Posted: Fri May 22, 2026 10:40 am
by Heather
If it makes you feel any better, I've been having the same problem for a week and I run the place. Sorry for the wait! <3

Re: blocked on phone

Posted: Fri May 22, 2026 10:53 am
by Heather
I'm going to be dropping you an email to the address you registered with, btw. It would be really helpful if we could get the IP address your phone is using when you try and access the boards using the phone.